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Supervisor Customer Care Job
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| Employer Name: CustomerServiceCrossing |
SpiderID: 2351955 |
| Location: New Bedford, Massachusetts |
Date Posted: 7/8/2008 |
| Wage: |
Category: Customer Service/Technical Support |
| Job Code: |
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Job Description:
Requisition: 65387BR Reports to Title: Customer Care Manager Job Responsibilities: Supervise a team of Customer Account Executives including establishing performance goals, providing performance reviews, and supporting team and individual employee development-- Partner with Team Manager to develop and lead an effective Customer Care team to achieve clearly defined realistic productivity goals.-- Communicate and manage expectations for work adherence and compliance, work order accuracy and achievement of service level, utilizing CenterVu, monitoring, reports and other call center technologies.-- Partner with Development Specialist to provide coaching and feedback on employee performance that ensures consistency and a high level of customer service.Facilitate positive employee relations by fostering an environment of open communication, approachability, and fair and consistent treatment of employees-- Support team members in problem solving to attain first call resolution-- Actively promote and motivate individuals and the team toward achievement of sales goals.Schedule:M,W,Th,Fr,Sa 1pm-9:30pm Minimum Requirements: -- B.S. /B.A. Degree in related field or equivalent experience-- 2+ years related experience in a supervisory position in a customer care environment preferred -- 4+ years experience providing superior customer service care as a Customer Account Executive preferred-- Excellent written, verbal, and interpersonal communication skills-- Strong organizational skills, follow-through and demonstrated leadership and coaching skills and ability to multitask and meet deadlines-- Minimal Travel.Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-free workplace employer.
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: CustomerServiceCrossing |
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| City: Pasadena |
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| State: California |
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| Zip: |
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Web Site: http://www.customerservicecrossing.com
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