Director Customer Service Job

Employer Name: CustomerServiceCrossing	SpiderID: 2351948
Location: Towson, Maryland	Date Posted: 7/8/2008
Wage:	Category: Customer Service/Technical Support
Job Code:

Job Description:

Provides customer service development and guidance to all employees, volunteers, and physicians in order to increase patient satisfaction with the services provided by GBMC. Creates a culture that supports patient satisfaction and sets expectations for the organization. Responsible for short-term and long-term goal planning, development, and implementation. Works with management to implement customer services programs and strategies. Manages day-to-day responsibilities in customer service department Bachelor's degree from an accredited college or university. Five years experience in customer service with a healthcare background preferred. Strong planning, organizing skills with strategic agility Expert skill in oral and written communication, including demonstrated skill in effective consulting for diverse groups Skill in managing multiple priorities and to meet deadlines under all types of circumstances Strong interpersonal skills and skill in leading and guiding staff and teams and in coaching/developing talent to achieve results Demonstrated skill in fostering a collaborative and motivational work environment Skill in a variety of decision-making approaches and ability to lead individuals and groups through process both informally and formally Ability to use influence positively for change and to build consensus Click Here to Apply Online Current Employees Click Here to Apply Online back to top

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: CustomerServiceCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.customerservicecrossing.com