Customer Support Manager Job

Employer Name: CustomerServiceCrossing	SpiderID: 2351945
Location: Philadelphia, Pennsylvania	Date Posted: 7/8/2008
Wage:	Category: Customer Service/Technical Support
Job Code:

Job Description:

Primary Duties: 1. Managing all aspect of operations and service delivery of product support to customers.2. Staff management: Interview, provide orientation, and training for key staff. Support the development and retention of key staff. Monitor, Mentor, and direct Product Specialist staff to maximize performance.3. Ensures Product Specialists identifying and resolve customers' issues in a timely manner (in accordance with published response times) via telephone support and written correspondence.4. Managing customer relationships and clearly documenting all interactions within the company database.5. Providing suggestions for alternate support options for customer issues that are not related to Open Text's products.6. Testing/ Overseeing testing of Open Text product issues within various environments for validation and solution purposes.7. Authoring/ overseeing the authoring of technical documents for inclusion in the Knowledge Center Knowledge Base.

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: CustomerServiceCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.customerservicecrossing.com