Customer Service Manager Job

Employer Name: CustomerServiceCrossing	SpiderID: 2351912
Location: Allentown, Pennsylvania	Date Posted: 7/8/2008
Wage:	Category: Customer Service/Technical Support
Job Code:

Job Description:

Reviews customer complaint correspondence, notes any suggestions, and assigns complaint to Customer Service Representative. * Explains to customer, by telephone or letter, actions taken on complaint. * Reviews late-order reports to determine follow-up. * Reviews pending file for hospital orders. * Acts as lead in developing and implementing new value added customer service programs for division. * Has direct responsibility for one or more major customer accounts. * Monitors regular activity reports to identify areas of customer service requiring improvements. * Interfaces with operating areas within the division to expedite the resolution of customer service concerns.

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: CustomerServiceCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.customerservicecrossing.com