Call Center Supervisor Job

Employer Name: CallCenterCrossing	SpiderID: 2351465
Location: Kentwood, Michigan	Date Posted: 7/8/2008
Wage:	Category: Miscellaneous
Job Code:

Job Description:

Coordinate and supervise day-to-day workflow in Call Center. Monitors Call Center activity to ensure that customer service and production standards are met and maintained. Work with other members of management team to address problems when they arise Responsible for prioritizing work and delegating tasks to ensure proper coverage of functions. (i.e. assist as part of a team in the overall management of call flow) Oversee and assist in resolving escalated operational and customer service issues. Forward staff suggestions for improvement to other members of the Call Center management team.

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: CallCenterCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.callcentercrossing.com