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Information Technology Engineer Job
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| Employer Name: |
SpiderID: 2349323 |
| Location: Cupertino, California |
Date Posted: 7/7/2008 |
| Wage: |
Category: Information Technology |
| Job Code: |
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Job Description:
Key Objectives
- Leverage broad technical knowledge to provide IT support of key business objectives including but not limited to organizational growth and customer engagement activities
- Provide local and remote support at the technical level to all internal staff across three physical offices
- Work to maximize employee effectiveness and efficiency in utilizing implemented technology through training sessions and documentation
- Maintain positive relations through a friendly, approachable demeanor, and in providing exceptional customer service to all staff
- Develop IT infrastructure and training to broaden the reach of IT while maximizing the number of internal customers that can be supported per IT engineer
Specific Responsibilities
- Handle support requests via IT trouble ticketing system
- Support all IT resources including Email, VoIP, Workstations/Laptops, OS, Network Connectivity, VPN, and server clusters
- Maintain documentation of IT-related assets
- On-site and Off-site troubleshooting, diagnosis, and repair
- Design smart technical solutions to solve problems and meet objectives
- Make recommendations for improvements to IT systems
- Create documentation and knowledge base articles
- Provide training to staff on utilizing IT products and services
- Review internal design and specification documents to provide customer perspective
- Continually increase knowledge of new IT technologies
- Participate in the Agile process Scrum
Job Requirements:
Requirements:
- In depth knowledge of Red Hat Enterprise Linux system administration including installation and configuration, disk/RAID/SAN configuration, network configuration, X windows display drivers, and general troubleshooting
- Sufficient knowledge and experience to effectively install, configure, and troubleshoot Microsoft Windows workstation and server operating systems.
- Experience implementing and/or supporting an integrated Windows/Linux server and workstation environment
- Experience with commercial database products such as MySQL, Oracle, DB2, Sybase, Informix, Postgres etc.
- Fundamental understanding of network and system security concepts
- UNIX scripting languages including shell, python, sed/awk, Perl
- Familiar with network diagnostic tools, TCP/IP, and Cisco access-network switching products
- Knowledge of clean structured cabling techniques
Required Experience
-Minimum 5 years of recent, professional experience in hands-on IT support and engineering role
- Prior software start up experience
- Prior IT engineering experience
- BS or equivalent experience in a technical field (Computer Science preferred)
Job Criteria:
Start Date:
Position Type:
Years of Experience Required: 5
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: Denise Lidell |
Company Type: |
| Company: |
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| City: San Diego |
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| State: California |
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| Zip: 92124 |
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Web Site: http://hightechpros.com
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