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| Employer Name: |
SpiderID: 2349315 |
| Location: Cody, Wyoming |
Date Posted: 7/7/2008 |
| Wage: |
Category: Information Technology |
| Job Code: JSSDSCW |
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| Number Of Openings: 1 |
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Job Description:
Sykes Enterprises, Incorporated is seeking a Desk Side Support candidate to fill a requirement at a customer site in Cody, WY. This is an assignment through August 2008 with the possibility of extension.
- Provide desk side support (Hardware/Software Support & Training) on Windows XP
- Diagnose & repair PC's hardware & software
- Manage, troubleshoot , repair HP LaserJet & MFP devices (local & networked)
- In charge of printer warranty repair work through local contracted repair firms
- PC peripheral support (PDA?s, Air cards, etc.)
- Install and test hardware to make sure it is working and identify system hardware problems
- Diagnose problems with software configurations and LAN connectivity issues
- Monitor Remedy database queue and work the calls in accordance within the Service Level Agreement.
- Manage Dell desktops and laptops hardware and perform and schedule all hardware maintenance on pc related equipment
- Setup, configure, and troubleshoot Blackberry devices
- Perform data recovery on failed hard drive
- Educate clients on data loss prevention
- Provide training and support to traveling clients specifically VPN/dial-in training and support
- Actively inventory of Desktops, Laptops, & Printers and verify information is correct in Asset Center and/or LINCS
- New User setup/mentoring for transfer and new-hire employees,
- Scheduling and actual movement of PC's during office moves and setups
- Ad-hoc reporting for local management (PC stock, equipment inventory, etc.),
- Dell Certified is a plus
- Inventory of local expendable supplies (patch cables, monitors, USB cabling, drives, etc.) and work with Houston or Findlay spares to ensure proper stock levels are maintained.
- Enforcement of local policies, calling service desk before work can be completed, management approval for personal printers and monitors, etc.
- Attendance in local safety meetings to ensure compliance with the customer directives.
- Support local setup of conference rooms and projectors, presentations, and Emergency Operations Centers
- Pickup & deploy / Packing & drop-off of all shipped equipment
- Disposal of outdated computer equipment through Redemtech, Inc.,
- Requesting the setup of printer queues and network printers (and record keeping / labeling for client use).
No 3rd party vendors. Please send resumes to gloria.rutulante@sykes.com.
Job Requirements:
The ability to perform all of the tasks outlined in the job description.
This work will be performed at the customer site or over the phone.
Candidate will be required to follow customer and corporate safety regulations. The ability to work with limited supervision and interface directly with the customer daily.
Job Criteria:
Start Date:
Position Type: Part-Time Temporary
Years of Experience Required: 2
Education Required:
Overnight Travel:
Vacation Time:
Company Profile:
SYKES Enterprises, Inc. (Nasdaq: SYKE), is a global leader in providing customer management solutions and services to Fortune 500 companies. SYKES specializes in providing flexible, high-quality customer support outsourcing solutions with an emphasis on technical support and customer service. SYKES also provides a variety of services including IT consulting, CRM consulting, third party hardware and software technical support, systems consulting, systems integration, documentation development and instructional design-delivering solutions that are customized to meet each company's unique customer management needs. Headquartered in Tampa, Florida, SYKES operates throughout the United States, Canada, Europe, Latin America, Asia and Africa.
For more information about SYKES Enterprises, Incorporated go to www.sykes.com
Contact Information:
| Contact Name: Gloria Rutulante |
Company Type: Staffing Agency |
| Company: |
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| City: Saugerties |
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| State: New York |
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| Zip: 12477 |
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