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Senior Technical Support Engineer Job
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| Employer Name: |
SpiderID: 2349281 |
| Location: San Jose, California |
Date Posted: 7/7/2008 |
| Wage: TBD |
Category: Customer Service/Technical Support |
| Job Code: |
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Job Description:
DESCRIPTION:
A Senior Technical Support Engineer’s primary role is to provide support to Company TCE customers and partners to resolve product, network and system procedural or architectural issues. Secondary job functions include, but are not limited to, providing customer facing Professional Services (fee based consulting, design, deployment, configuration, documentation, etc) and Education Services (delivery of technical training and certification programs) to Company TCE customers and partners.
EDUCATION/EXPERIENCE:
• BSCS or equivalent in computer networking systems preferred or equivalent work experience.
• 5 years Ethernet design& troubleshooting preferred
RESPONSIBILITIES:
• Manage technical support requests from customers, partners and other global support centers
• Determine through technical research and lab modeling, the root cause of customer difficulties
• Follow-through, document and manage customer/partner correspondence to clearly communicate technical troubleshooting steps and solutions
• Interface with engineering to recreate, submit, test and resolve software defects
• May assume or be assigned the role of SME (subject matter expert) for specific protocols or technologies within the support and services teams
• Performs cross-functionally in Professional Services and Training Delivery roles as required/requested
• Travel to customer sites, as required, to perform any of the above responsibilities, travel can be short notice and up to 50% on a periodic basis.
• Participate in the 24x7x365 on-call rotation within the TAC (Technical Assistance Center) team
SKILLS:
• Significant technical experience with large-scale switched Ethernet networks
• Experience in delivering technical training materials
• Experience in network professional services or pre-sales engineering
DESIRED SKILLS:
• Team Player.
• Self-motivated, well-organized.
Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Job Benefits:
Other Benefits
Contact Information:
| Contact Name: Randy Jensen |
Company Type: Recruiter |
| Company: DSS |
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| City: Atlanta |
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| State: Georgia |
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| Zip: |
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