Customer Service Manager Job

Employer Name: CustomerServiceCrossing	SpiderID: 2348336
Location: Shreveport, Louisiana	Date Posted: 7/7/2008
Wage:	Category: Customer Service/Technical Support
Job Code:

Job Description:

Stein Mart is currently seeking a fun, fashionable, fresh and friendly person to join our Store Team as a Customer Service Manager. We are looking for someone to create a store culture focused on service, maintain service standards at the front of the store, supervise register operations, assist with selecting and developing Service Associates, and serve as a Manager on Duty. Primary Responsibilities Helping to create a store culture focused on service by welcoming and greeting customers, modeling a positive customer service spirit, exhibiting a friendly and helpful attitude with customers and associates; Working with the Store Management team to set expectations and achieve service standards at the front of the store; Ensuring high quality presentation at the front of the store; Providing information and communicating effectively; Helping to create an empowering environment; Building relationships that foster a healthy team environment; Making informed decisions and developing a thorough knowledge of Stein Mart's policies and procedures; Supervising and coordinating register activities; Providing leadership to Service Associates working at the registers; Partnering with the Store Management Team to interview, select and hire Associates, Using Stein Mart training and development resources to develop job skills, providing information and demonstrating skills to help others learn; Organizing workflow by creating work schedules to ensure register coverage; Contributing to creating a safe and secure store environment; Serving as a Manager on Duty by providing store leadership during a closing shift. Preferred Qualifications High school graduate or equivalent (GED), Associates degree preferred; 1 to 3 years applicable customer service work experience, Minimum of 1 year prior experience supervising 5 or more individuals; Computer keyboard knowledge and experience using a computer in a Windows environment; Exhibit a strong interest in working with people; Results oriented with a willingness to follow through, make informed decisions, complete tasks and problem solve; Demonstrated ability to effectively communicate both verbally and in writing; Ability to assume a leadership role in a supervisory capacity; Exhibited attention to detail with a high degree of accuracy; Moderate physical effort required, Standing and walking will constitute 95% or more of a work shift; Use of equipment to include but not limited to, reading from a visual monitor, operating a computer keyboard and calculator. Our Benefits In addition to competitive benefits and compensation, we offer a dynamic and friendly work environment where dedication and hard work are recognized and rewarded. Submit your resume now to join the Stein Mart story.

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: CustomerServiceCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.customerservicecrossing.com