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| Employer Name: CustomerServiceCrossing |
SpiderID: 2348319 |
| Location: Rockville, Maryland |
Date Posted: 7/7/2008 |
| Wage: |
Category: Customer Service/Technical Support |
| Job Code: |
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Job Description:
Responsible to identify and refer sales opportunities by uncovering financial needs and educating customers on banking products and services. Play an integral role in achieving branch goals. After successfully completing a new hire training program, teller supervisors will receive ongoing training than can transition them to higher-level positions. Provide retail and commercial customers with excellent service by processing a variety of transactions accurately, including deposits, withdrawals, loan payments and check cashing. Maintain a professional manner to build customer confidence and trust. Support the Bank's guidelines for providing excellent customer service, including greeting customers, smiling, using their name and building a rapport with customers that generates customer loyalty. Facilitate and supervise daily teller and branch operational activities; including delegation of work assignments, scheduling lunches and breaks, and monitoring work flow. Monitor branch operating cash, ATM and teller drawer limits. Review teller cash counts, conduct sporadic counts and make recommendations for correction. Adhere to all procedures stated in the Teller Difference policy and follow up with current gain/loss ticket documentation. Work with branch management regarding new hires, employee relations issues and follow up on corrective action reports. Proactively identify referral opportunities utilizing the fundamentals of the sales process by uncovering customer needs and suggesting bank products and services. Achieve personal referral goals and actively participate in branch sales promotions and take part in weekly sales meetings. Own customer error resolution including directing necessary research to address specific customer issues and bring them to an agreeable resolution. Supervise and monitor teller staff to ensure compliance with all procedures in the Branch Operations Manual. Ensure compliance with operational, security and control policies, preventing fraud and protecting customer assets. In order to assist the branch team, additional duties may be assigned as needed. Basic Qualifications: High school diploma or equivalent work experience. Two (2) to Four (4) years previous Teller experience.
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: CustomerServiceCrossing |
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| City: Pasadena |
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| State: California |
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| Zip: |
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Web Site: http://www.customerservicecrossing.com
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