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Assistant Customer Service & Sales Manager Job
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| Employer Name: CustomerServiceCrossing |
SpiderID: 2348286 |
| Location: Richmond, Virginia |
Date Posted: 7/7/2008 |
| Wage: |
Category: Customer Service/Technical Support |
| Job Code: |
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Job Description:
Writes beer/wine checksË Verifies beer/wine checksAssists in upholding office procedures and policies relating to:Ë ISSA reportsË DepositsË Food Lion charge salesË EFT/EBT (offline and regular)Ë WIC\'sË Paper food stampsË Manufacturer coupons and store couponsË Check cashing policies and procedures Ë Refunds and overridesË VoidsË Credit SalesË Void transactionsProvides recognition of accomplishments and offers constructive counseling when necessary as it relates to cash control and office reporting using the Teach, Coach and Communicate process. Communicates all cash variances to the Customer Service Sales Manager. Researches over/short discrepancies as reported by the Food Lion Store Support Center on the weekly over/short report, reports updated information or variances to the Store Manager Stores Sales Accounting if necessary. Works as a team player with other department heads to maintain adequate security to control cash, shrink, dishonesty, and customer or associate accidents. Ensures all store office functions are completed accurately and on time. Maintains proper file sets and manuals including the Front End Standard Practice Manual. Performs service desk and KIOSK service as needed to meet business demands. Ensures Front End equipment is working properly in the absence of the Customer Service Sales Manager. Essential Skills: Ability to communicate with customers and associates. Ability to analyze situations, identify problems, and implement solutions and to effectively supervise the work of other associates. Ability to meet production standards established by Food Lion. Ability to read, write and perform basic math functions. Ability to reach, bend, stoop, and lift up to 10 lbs.
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: CustomerServiceCrossing |
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| City: Pasadena |
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| State: California |
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| Zip: |
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Web Site: http://www.customerservicecrossing.com
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