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Director Customer Service Job
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| Employer Name: CustomerServiceCrossing |
SpiderID: 2348247 |
| Location: Atlantic City, New Jersey |
Date Posted: 7/7/2008 |
| Wage: |
Category: Customer Service/Technical Support |
| Job Code: |
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Job Description:
Executes programs to recognize and reward employees who provide excellent customer service. * Conducts observations and informal customer intercepts in order to evaluate effectiveness of key service delivery systems. * Partners with functional areas to prepare for service delivery adjustments (e.g., employee scheduling, supplies, support teams, contingency plans) based on fluctuations in demand. * Represents the customer views during intra-property meetings pertaining to event planning and new product introductions. The following is expected of all of our leaders at Showboat. * Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount. * Serves as a dynamic, positive leader, while fostering teamwork, employee morale, motivation and open communication. * Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations. * Ensures that team members clearly understand and are held accountable for their performance expectations. * Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained. * Works as a change agent to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value. * Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees.
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: CustomerServiceCrossing |
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| City: Pasadena |
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| State: California |
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| Zip: |
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Web Site: http://www.customerservicecrossing.com
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