Service Account Manager Job

Employer Name: AccountManagementCrossing	SpiderID: 2347179
Location: Omaha, Nebraska	Date Posted: 7/7/2008
Wage:	Category: Accounting/Bookkeeping
Job Code:

Job Description:

UnitedHealthcare a UnitedHealth Group company, provides network-based health and well-being benefits and services for employers and consumers nationwide. We use our strength, diversity and innovation to improve the lives of the more than 18 million people who receive our unique products and services. And our endless pursuit for excellence in everything we do extends to your career as well. Join us today for an inspired and purposeful mix of professional growth opportunities and personal rewards. Primary Responsibilities: Overall management of accounts including servicing, reporting, renewals, new group installation and account level complaint resolution and tracking. Sales of additional products to existing customers. Provide scheduled servicing of accounts including in-person and telephone contact; trend analysis and documentation of results. Resolve and track account level complaints and problems including trend analysis and documentation. Retain and add-on to existing accounts. Install new group accounts: Management and employee presentations Completion of contracts Train and communicate to group employees including documentation and distribution of benefit, rate and eligibility information Notify departments of pertinent new group information Complete and deliver renewals including rates, correspondence and contract amendments. Notify departments of pertinent renewal information. Meet reporting needs of groups. Participate in new group briefings to other departments. Some travel required. KEY INDICATORS (OF SUCCESS): Account retention Account growth Customer satisfaction Clearly defined goals and accompanying strategy and plan Qualifications Qualifications: High school or GED required; Bachelor's Degree preferred. 2 years of customer service experience required. 2 years account management experience in insurance or managed care background required. 2 years of experience in claims. 2 years of experience working primarily via phone or email. Healthcare experience is preferred. Experience solving claims issues is preferred. Computer skills (Word and Excel) preferred. Clinical background a plus. Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: AccountManagementCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.accountmanagementcrossing.com