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Technical Account Manager Job
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| Employer Name: AccountManagementCrossing |
SpiderID: 2347174 |
| Location: Twin Falls, Idaho |
Date Posted: 7/7/2008 |
| Wage: |
Category: Accounting/Bookkeeping |
| Job Code: |
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Job Description:
Technical Account Manager - Dell Americas Support Services Dell Inc.'s Support Services business unit seeks a Technical Account Manager. This role ensures a positive customer experience by providing oversight and management for customer support planning and technical issues. This position is instrumental to Dell's success, as the incumbent will act as the customers single point of contact for all post-sales delivery technical questions/issues. Roles and Responsibilities include, but are not limited to: Provides support incident ownership and customer account management on a 24x7 basis, including resource coordination, customer management, dispute and technical resolution management, and communications at various levels during services engagements from tactical (incident based) to strategic (Global Account Management Strategies). Coordination of problem-solving efforts between customers and field service personnel, software support, investigation and analysis of product problems related to assigned products. Meets established performance metrics including time to engage, time to resolve, customer satisfaction, and other metrics as defined in performance plan. Makes time sensitive, mission critical decisions that impact customer operations. Presents and explains support deliverables to internal and external customers at various levels to include customer executives. Manages customer expectations with respect to support agreements and project plans. Travels to customer locations as needed. Acts as single point of contact for customer escalations. Develops and delivers post incident reports on all critical support incidents, develops and maintains customer support plans and relationships, uses complex analytical skills to recognize trends and improve performance in order to assist account teams ability to recognize revenue goals. Responsible for Customer Account Management and Services Project Deliverables at higher levels within the organization. Qualifications Development of project management skills through the leadership of small projects that impacts the team. Experienced presentation skills. Experienced conflict resolution skills. 5+ years relevant experience 8+ years with High School Diploma 4+ years with Bachelors Degree 2+ years with Masters/MBA
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: AccountManagementCrossing |
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| City: Pasadena |
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| State: California |
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| Zip: |
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Web Site: http://www.accountmanagementcrossing.com
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