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Customer Service Supervisor Job
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| Employer Name: CustomerServiceCrossing |
SpiderID: 2341151 |
| Location: Collierville, Tennessee |
Date Posted: 7/4/2008 |
| Wage: |
Category: Customer Service/Technical Support |
| Job Code: |
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Job Description:
US Bank is recruiting for a Customer Service Supervisor to join its PowerTrackŪ Payables line of business. PowerTrackŪ is a highly profitable, fast growing and dynamic leader in the electronic business-to-business payment industry. Our Collierville, TN location focuses heavily on international freight payment and transportation services, and our business strategy is to offer clients a host of services to provide information, save money, and add value to their supply chain. We offer a competitive compensation package and many growing opportunities. The Customer Service Supervisor will be an intrical part of the Solutions - Shipment Manager Center (SMC). They will manage the day-to-day activity of call center coordinators receiving customer inquiries, investigating requests, answering questions and resolving problems. Responsible for providing a high level of customer service with prompt response times, while being able to make optimal transportation routing decisions for the Clients' shipments. Ensures compliance with applicable internal policies and procedures and with applicable regulatory requirements. Provides training, guidance and direction to Customer Service staff. As the call center is required to provide 24/7 coverage, this person must be available, on a rotating basis, off hours to handle shipment call requests. Knowledge and understanding of transportation modes, HazMat shipments, Qwest Cable shipping methods and procedures, roll off refuse disposal, and freight claims a plus. Accountabilities: Hire, train, and directly manage all coordinators, and act as the first point of escalation for coordinators to resolve shipment issues. Handle personnel issues, annual review processes, payroll, and vacation scheduling of coordinators. Ensure that the highest level of customer service is provided while enforcing the Clients policies and procedures for movement of freight. Work closely with Client vendors to assess cost savings and process improvement opportunities and report these to the Client. Develop business processes and TMS improvements on a regular basis. Your Career is Here. Qualifications Basic Qualifications- Associate's degree, or equivalent work experience - One to two years of experience as a supervisor in a customer service/call-center environment Preferred Skills/Experience - Strong customer service, analytical and problem-solving skills- General knowledge of operational functions, systems, policies and procedures of assigned area- Ability to identify and resolve/escalate problems- Excellent verbal and written communication skills- Proficient computer skills, especially Microsoft Office applications (Word, EXCEL, Access and Explorer)
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: CustomerServiceCrossing |
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| City: Pasadena |
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| State: California |
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| Zip: |
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Web Site: http://www.customerservicecrossing.com
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