Customer Service Manager Job

Employer Name: CustomerServiceCrossing	SpiderID: 2341144
Location: Benton Harbor, Michigan	Date Posted: 7/4/2008
Wage:	Category: Customer Service/Technical Support
Job Code:

Job Description:

Manager/HR FunctionA. Direct and delegate the activities of the CSR and FSR staff to ensure professional, timely and proficient customer service.B. Develop the CSR/FSR staff through training, and coaching for premier delivery of customer care.C. Promote good customer relations by consistently providing premier customer satisfaction; have a developed rapport with the customer base, and respond timely with correspondence to customers to resolve issues or problems.D. Participate in the selection and on-boarding of new employees, and be actively involved in the proper training and development of new employees; help to identify CSR/FSR's who are capable of training new staff members.E. Evaluate performance on a constant basis, providing counseling and guidance as needed; provide assistance to the staff in completing the promotion process.F. Annually prepare and give formal written performance appraisals to direct reports in an honest and impartial manner, recommending salary increases and promotions as appropriate.G. Accountable for self and team to participate in the financial center staff meetings, and hold separate staff meetings as needed, to keep team up-to-date.H. Perform as the resource for CSR/FSR staff, answering questions, finding solutions to customer issues and ensuring staff is up-to-date on financial center procedures and policies.I. Maintain a position of trust and responsibility by keeping all customer business confidential.J. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp. Set the example and maintain ethical behavior at all times.2.) OperationsA. Perform daily office/operational responsibilities, delegating to the staff as appropriate, and keep the Financial Center Manager updated on the operation of the office.B. Maintain a personal balancing record that is in line with policy; Monitor regularly the balancing performance of the CSR/FSR staff and have the ability to find and correct outages and to enlist help as needed for more difficult errors.C. Partner with the Retail Risk and Administration Manager team to keep current on all policy and procedures, appropriately documenting and communicating all changes to the staff to keep up to date.D. Handle with professionalism the complex consumer and business customer problems that the CSR/FSR staff is unable to resolve.

For more information of this job and to Apply Online, please Click Here

For more CustomerService Jobs please Click Here.

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: CustomerServiceCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.customerservicecrossing.com