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Customer Care Ops Planning & Scheduling Manager Job
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| Employer Name: CustomerServiceCrossing |
SpiderID: 2341037 |
| Location: Tempe, Arizona |
Date Posted: 7/4/2008 |
| Wage: |
Category: Customer Service/Technical Support |
| Job Code: |
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Job Description:
Collaborate with Technology department in analyzing, tracking, and managing trunking on the network, to include impact to the ACD groups and IVR applications, ensuring effective call routing. Interview, hire, and train employees; plan, assign, and direct work; appraise performance; develop performance.Skills & Qualifications The ideal candidate will have a Bachelor's degree in business or equivalent related field, and 5-7 years in Workforce Management. Experience in long and short-term planning, business analysis, defining and analyzing business requirements, and translating them into detailed specifications is required. Strong PC software applications experience is required (i.e., MS Office, TCS/eWorkforce management). Experience managing multiple assignments, preparing and presenting written and visual presentations. Knowledge of statistical interpretation relating to forecasting models and call center phone technology. Strong interpersonal & verbal/written communication skills. Ability to be a strong leader in a fast-paced environment. Strong organization, prioritization & decision-making skills
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: CustomerServiceCrossing |
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| City: Pasadena |
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| State: California |
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| Zip: |
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Web Site: http://www.customerservicecrossing.com
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