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Manager , Engineering Job
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| Employer Name: EngineeringCrossing |
SpiderID: 2338952 |
| Location: Snoqualmie, Washington |
Date Posted: 7/4/2008 |
| Wage: |
Category: Engineering |
| Job Code: 5867486 |
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Job Description:
Manager 3, Engineering-Tech Support (Applications) At T-Mobile, we?re looking for the next big idea. Yours. Around here, if you?ve got daring ideas about how we can better serve our customers?and the follow-through to back them up?you?ve got our attention. At T-Mobile, you?ll work hard, be inspired to dream big, and have our full support in your quest to reach your professional potential. The fact is, we want the most talented people on our team, so it just makes good business sense to be 100% committed to your success. Every aspect of our company culture, from training to recognition programs, is designed to encourage you to learn, innovate, contribute, and achieve. Sound too good to be true? ?Come see for yourself. Welcome to T-Mobile! Primary Duties and Responsibilities: Lead a technical support team responsible for the Operation and Maintenance of T-Mobile's Data Applications including but not limited to t-zones, content downloads, and overall internet experience. Position requires that the team maintains Service Level Agreements and other established performance metrics. Manager will collaborate with cross-functional teams, including Systems Engineering, Project Management, National Labs, Vendors, NOC, Tier 2, Market, Customer Care and Operations in order to address customer impacting issues and maintain highly reliable applications. The position will require providing regular updates to upper management and will require participating in meetings with System Engineering and Project Management. Lead, manage, and motivate a team of highly skilled technical support engineers. Review, approve, delegate and manage changes that impact services in the data applications network. Manage vendors and related activities to improve reliability and performance of the network. Collaborate with the Network Operations Center (NOC), Corporate Customer Service team and other departments to promptly identify and use available resources to resolve network or service problems Responsible for individual and team coaching/development, goal setting and evaluation, rewards and recognition. Workflow planning, resource management and succession planning. Qualifications & Competencies: Must have extensive knowledge of related wireless industry products and services used in T-Mobile's network.
For more information, please click here to visit us at EngineeringCrossing
For further information, please visit us online at http://www.engineeringcrossing.com
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: EngineeringCrossing |
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| City: Pasadena |
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| State: California |
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| Zip: |
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Web Site: http://www.engineeringcrossing.com
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