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Program Manager Ops I Job
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| Employer Name: |
SpiderID: 2334484 |
| Location: Plano, Texas |
Date Posted: 7/2/2008 |
| Wage: TBD |
Category: Management |
| Job Code: |
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Job Description:
DESCRIPTION:
Project coordination and relationship building with major customers. Work directly with customers to translate operational requirements into structured and executable tasks, milestones or processes under the supervision of a Senior Program Manager. Facilitate communication between customer operational groups and Company to meet customers' needs. Builds and maintains long-term strategic relationships. Occasional travel to customer sites either domestically or internationally.
EDUCATION/EXPERIENCE:
• BS in computer science, engineering, business, telecommunications management or related fields
• Industry experience or equivalent in the areas of project management, program management, customer service, telephony or high speed data communications is a plus
RESPONSIBILITIES:
• Document and communicate customer needs, project status, situations and resolutions.
• Develop and orchestrate carefully designed and approved action plans to successfully complete projects.
• Facilitate frequent meetings and conference calls between relevant customer operational groups and corporate groups.
• Identify resource requirements to complete commitments on time and on budget.
• Act as a clearinghouse for all aspects of customer requirements and operational contacts.
• Assures all parties in close communication regarding project status and milestones.
• Responds to emergencies via telephone or in person and gets proper resources assigned to problems.
• Develops and tracks metrics related to our equipment or service performance with customers.
SKILLS:
• Strong communication skills: written and in formal presentations
• Project management skills in keeping projects on schedule and assuring all relevant parties are informed on progress or issues
• Demonstrate skills in desktop applications such as Excel, Word, PowerPoint and project planning software
• Negotiation skills essential
DESIRED SKILLS:
• Team player, organized, self-motivated and capable of independent work
• Multi-tasking: able to manage many aspects of the account simultaneously.
• Able to negotiate with both the customer and with internal resource owners
• Ability to learn and grasp technical concepts in fiber optic or high speed data communications
Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Job Benefits:
Other Benefits
Contact Information:
| Contact Name: Randy Jensen |
Company Type: Recruiter |
| Company: DSS |
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| City: Atlanta |
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| State: Georgia |
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| Zip: |
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