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Customer Service Manager Job
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| Employer Name: CustomerServiceCrossing |
SpiderID: 2333092 |
| Location: Arlington, Virginia |
Date Posted: 7/2/2008 |
| Wage: |
Category: Customer Service/Technical Support |
| Job Code: |
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Job Description:
To analyze and understand departmental measurements and direct all subordinates in effective methods to positively impact those items. · Conduct daily interactions with Account Managers, customers, and sales representatives. · Travel to Customer locations when needed to address operational concerns/needs · Analyze and understand customer reports and Netwise Data in order to spot trends and variances. KEY INDICATORS: Service %, In Service Utilization, Dead Head, RPTM, Length of Haul, Revenue Growth, Yield, & Turn over. · Control the Introduction of Broker Loads into the system and ensure appropriate pricing. · Perform special assignments as delegated, relating to special areas of concern. · Facilitate a Service Oriented Culture through Root Cause identification of failures, Resolution of failures and accountability for non-compliance. · Incite productive and professional interaction between Customer Service and Fleet Management. · Focus daily activities based on the current needs of the company.
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: CustomerServiceCrossing |
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| City: Pasadena |
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| State: California |
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| Zip: |
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Web Site: http://www.customerservicecrossing.com
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