|
|
|
|
| Employer Name: CustomerServiceCrossing |
SpiderID: 2328856 |
| Location: Alpharetta, Georgia |
Date Posted: 7/1/2008 |
| Wage: |
Category: Customer Service/Technical Support |
| Job Code: |
|
Job Description:
Objective To identify, develop and implement solutions and strategies that will leverage resources to streamline internal operations while improving customer satisfaction levels. Responsible for providing the leadership needed to ensure that the Customer Service team provides a high level of customer satisfaction while meeting all departmental goals. Lead the effort to find ways for our customers to continually become more self-directed. Responsibilities Responsible for the relationship with E*Trade Customers and supporting departments. Provide strategic directions on operational issues; staffing; policy and program development; monitor daily work procedures and productivity and assist in escalated problem resolution. Responsible for the employment, career development and training, performance evaluations, compensation, employee motivation and counseling of customer service team. May function as a liaison on behalf of both the customer and customer service when working with other internal departments to ensure effective pursuit and attainment of customer satisfaction for all E*Trade products and services. Work closely with Customer Service supervisors to assure goals and service delivery are clear and consistent. Promote technological solutions that increase Customer Service productivity and efficiency. Apply In-depth knowledge of company procedures, securities regulatory requirements and other processes to effectively manage responsibilities. Critical Success Factors Ability to interact with and influence senior members of other areas of the organization. Ability to motivate, gains the cooperation of others and confidently lead in areas of responsibility. Ability to identify key results and critical solutions that support position objectives. Ability to work on multiple projects simultaneously with little or no supervision/ direction. Ability to present concepts and gain support at the senior level of the organization. Ability to proactively initiate and support initiatives, which uphold all CARE values. Ability to make decisions that favorably impact the direction of areas of accountability. Extensive knowledge of general business principles. Ability to interact with multiple levels of associates up to and including senior management. Ability to anticipate problems and create contingency plans. In collaboration with all levels of management, help develop goals for Customer Service and sets appropriate goals and objectives for managing department. Job Requirements Series 7, 63 and 24 Licenses required
For more information of this job and to Apply Online, please Click Here
For more CustomerService Jobs please Click Here.
Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: CustomerServiceCrossing |
|
|
|
| City: Pasadena |
|
| State: California |
|
| Zip: |
|
Web Site: http://www.customerservicecrossing.com
|
|
|
|
|
|
|