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Call Center Supervisor Job
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| Employer Name: CustomerServiceCrossing |
SpiderID: 2325588 |
| Location: Shelton, Connecticut |
Date Posted: 6/30/2008 |
| Wage: |
Category: Customer Service/Technical Support |
| Job Code: |
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Job Description:
Cablevision, one of the nation's leading entertainment and telecommunications companies, has excellent career opportunities supporting Optimum Online, our high-speed Internet solution and Optimum Voice, our fast-growing digital phone service. Recently, the Help Desk Institute bestowed our call center with their Team Excellence Award, for achieving the highest standards of excellence in delivering customer service and support. We enjoy providing Optimum Service to our customers and are seeking Technical Support Representatives who share the same passion for providing a world-class customer experience. Description: Your primary responsibilities will include managing a staff of Technical Support Representatives. Also, you will provide coaching and counseling to develop and train employees to exceed department standards for productivity and quality. In addition, you will oversee flows of primary call types dealing with IP Addresses for supported Operating Systems, DHCP Server Issues, RF Signal and Connectivity, and Client Side issues. Requirements: The successful candidate will be professional, career minded, highly motivated and customer friendly. Minimum requirements include two years supervisory experience in a fast-paced call center. Candidates are also required to have outstanding office software skills and demonstrated expertise in one or more of the following specialties: Network (RF Troubleshooting, E-Mail, DHCP Server, routers), Systems Hardware, Software, Operating Systems or New Technology. Knowledge of effective call center techniques and procedures and demonstrated capacity to interpret call statistics is also required. Strong oral and written communication skills are a must as is the ability to work a flexible schedule including evenings, nights, and weekends. Cablevision offers a professional, dynamic, friendly, and fast-paced work environment. Join the metropolitan area’s premier telecommunications and entertainment company and you’ll benefit immediately. As a regular employee of Cablevision, you’ll become eligible to participate in one of the best benefit plans available. Outstanding benefits include Medical & Dental, Free iO, OOL, OV Service (if you live within our service area), Generous 401k Match & Cash Balance Pension Plans, Tuition Assistance Program, Excellent vacation, personal time packages.
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: CustomerServiceCrossing |
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| City: Pasadena |
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| State: California |
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Web Site: http://www.customerservicecrossing.com
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