Customer Service Supervisor Job

Employer Name: CustomerServiceCrossing	SpiderID: 2323424
Location: Seattle, Washington	Date Posted: 6/28/2008
Wage:	Category: Customer Service/Technical Support
Job Code:

Job Description:

Directly supervises work, workflow and assignments of department tasks for a team of Customer Care Representatives and support staff including the receptionist and the Customer Support positions. * Works closely with Training and Quality Assurance Coordinators to maintain standards of quality, service levels and turn-around time * Makes decisions in sensitive areas of handling member complaints when dealing with various external groups including state entities and directs composition of responses to ensure accuracy and legal requirements are met. * Responsible for direct supervision of Customer Care Representatives, including interviewing, hiring, performance management, coaching and building a cohesive and supportive work environment. * Manages member contact by monitoring call center activities in an effort to maximize performance, assure quality and reduce risk to the organization. * Works with manager to establish professional standards for the department including policies and procedures and process improvement.

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: CustomerServiceCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.customerservicecrossing.com