Customer Service Manager Job

Employer Name: CustomerServiceCrossing	SpiderID: 2323410
Location: San Francisco, California	Date Posted: 6/28/2008
Wage:	Category: Customer Service/Technical Support
Job Code:

Job Description:

Ensure effective process management and capacity planning in support of the new case issue process. Provide direction and expertise for the coordination and successful execution of enrollment and re-enrollment strategies. Assist in Recruitment, Selection, and Training of office staff with the goal of developing flexible, capable Unum people. Principal Duties and Responsibilities Manage the service staff execution of New Business on Case strategies Identify customer issues that impact persistency and customer satisfaction and assist in problem resolution Identify office level service trends and establish plans for service improvements Communicate office service trends to the Director, Service & Administration and appropriate Home Office areas for identification of local and national trends Ensure accuracy of final customer deliverables resulting in reduction of rework and increase in customer satisfaction Partner with the Market Manager and / or Sales Support Manager in ensuring the Case Submission process is accurate and complete Identify issues and procedures within the Quoting / Case Submission process that impact the successful completion of the Customer Deliverable process Focus on requirements of successful process ownership by meeting data integrity, cycle times, and customer satisfaction goals Support the development and successful implementation of strategies to manage peak process levels and ongoing process needs

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: CustomerServiceCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.customerservicecrossing.com