Customer Care Section Manager Job

Employer Name: CustomerServiceCrossing	SpiderID: 2323398
Location: Melbourne, Florida	Date Posted: 6/28/2008
Wage:	Category: Customer Service/Technical Support
Job Code:

Job Description:

Apprise senior management of trends and initiate corrective action. Ensure customer satisfaction and maintain consistent levels of customer service through issue escalation and resolution. Mentor staff and coordinate appropriate training courses and certification to develop team competencies. Promote employee recognition through established corporate programs. Conduct staff meetings to ensure communication of policies, goals, new programs, current quality issues, and regulatory guidelines. Participate in projects and other initiatives as assigned by upper management. Generate status reports, productivity reports, and other source documentation.

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: CustomerServiceCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.customerservicecrossing.com