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Assistant Customer Service Manager Job
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| Employer Name: CustomerServiceCrossing |
SpiderID: 2323380 |
| Location: Pleasanton, California |
Date Posted: 6/28/2008 |
| Wage: |
Category: Customer Service/Technical Support |
| Job Code: |
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Job Description:
Position Summary Responsible for assisting and supporting the Customer Service Manager in customer service, sales and branch operations. Understands, communicates and works to achieve the mission of the Bank.Position Accountabilities - Responsible for fostering growth of relationships within the Bank. Participates in selling and cross-selling Bank products.- Performs operational functions required to maintain compliance with regulatory guidelines (i.e., customer/branch research, monitoring completion of back office duties, reporting, etc.).- Assists and relieves in various customer service functions.- Provides superior customer service. Handles customer service problems using established policies/procedures.- May assist Customer Service Manager with branch personnel issues such as employee counseling, balancing and scheduling.- Assists the Customer Service Manager in performing self-audits (i.e., certifications).- Assists in the job training and cross-training of the customer service staff.- Supports Branch management in the branch marketing and sales effort.- Supports Branch management in ensuring that branch personnel comply with all rules and regulations.- Performs other duties as assigned.Job Specifications Required Education or Equivalent Experience - High school diploma or equivalent combination of training and experienceRequired Experience - Two to four years of branch operations experience including cash handling experience.Field of Experience - High level of knowledge and competency in use of PC-based computer systems.Administrative/Technical Skills - Customer service- Excellent written and verbal communication- Compose letters/memorandums- Operate office equipment- Use of personal computer
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: CustomerServiceCrossing |
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| City: Pasadena |
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| State: California |
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| Zip: |
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Web Site: http://www.customerservicecrossing.com
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