Service Account Management Supervisor Job

Employer Name: AccountManagementCrossing	SpiderID: 2322264
Location: Phoenix, Arizona	Date Posted: 6/28/2008
Wage:	Category: Accounting/Bookkeeping
Job Code:

Job Description:

Act as an escalated point of contact for Dedicated Client Service Managers on questions regarding issue resolution including routing to cross functional partners, resolution of complex items and communications to broker / customer. Communicate to team on CFT changes, updates, and other critical organizational changes that could impact service to brokers / customers. Meet with individual employees monthly to review metrics, performance and career goals. Provide feedback to manager on team and employee performance. Lead team in managers absence. Qualifications Qualifications: Healthcare insurance experience serving in a service role for at least 5 years. 3+years in a Leadership role. MS Office Word and Excel is required. Powerpoint and Access is a plus. Candidates must be organized and have a strong ability to resolve issues. Owns output at task level. Prior Account management experience is a plus. Work is generally limited to own function. Sets priorities for the team to ensure task completion. Coordinates work activities with other supervisors.

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: AccountManagementCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.accountmanagementcrossing.com