Provider Network Operations Specialist Job

Employer Name: CustomerServiceCrossing	SpiderID: 2320946
Location: Fort Worth, Texas	Date Posted: 6/27/2008
Wage:	Category: Customer Service/Technical Support
Job Code:

Job Description:

Educate customers, providers and employers about Humana\'s products and services both over the telephone and through face-to-face briefings Key Competencies Build Trust: You honor your word by doing what you say you are going to do.Champions the Customer: You keep closely attuned to the needs and perspectives of customers and use this insight for the benefit of the business.Drives for excellence: You are a continuous learner who encourages others to learn. By constantly upgrading your own work, you achieve results and outperform the competition.Is Accountable: You meet clearly stated expectations and take responsibility for achieving results. Day in the Life of a DCAV Specialist might involve: Researching provider information utilizing various databases and the internet.Interpreting returned faxes from providers in order to adequately update the provider databases.About 10-15% of total work would be calling providers to verify information and then making updates based on the information received.Communication with area market representatives, the contract load department, and the auditing team.Managing time between researching and updating provider information.Working as a team with other associates to reach goals set for each market.Accountability to reach individual goals set.Role Essentials Associate's/Bachelor's DegreeProficiency in all Microsoft Office Programs, including Word and ExcelAbility to type 50-55 wpm Detail oriented with a strong focus on accuracyGood communication skillsOperates as a team playerAccountabilityTime management and organization skillsCritical thinking and research skillsCapacity to maintain confidentiality Role Desirables Previous inbound call center or related customer service experience Reporting Relationships You will report to a Frontline Leader. This area is under the leadership of the SVP & Chief Operating Officer.

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: CustomerServiceCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.customerservicecrossing.com