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| Employer Name: KIT digital |
SpiderID: 2320414 |
| Location: New York, New York |
Date Posted: 6/27/2008 |
| Wage: |
Category: Management |
| Job Code: |
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| Number Of Openings: 1 |
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Job Description:
We are seeking dedicated individuals who thrive in an exciting, fast-paced environment and wish to grow with our dynamic company. The Account Manager, under direction of VP Client Services, services the needs of the client throughout the length of their engagement. They act as a liaison among the internal departments to gather and communicate all relevant facts needed to deliver on the clients needs. He/she is responsible for reviewing all major milestone deliverables prior to client submission, and shares in accountability for all client deliverables.
Key Responsibilities:
• Manage customer orders from receipt through scheduling, execution, and billing.
• Manages the new client activation process
--- Coordinate activities necessary to deliver initial service to customers
--- Schedule and facilitate customer implementation meetings
--- Schedule and facilitate customer training
• Technical account management
--- Serve as primary point of contact for all post-sale customer issues.
--- Serve as point of customer escalation.
--- Participate in resolution of cross-functional issues affecting customers.
• Grow network viewership through efforts to drive increased traffic on existing affiliate sites (growth incentive programs, best practices training, etc.)
• Drive process and policy changes on behalf of customers.
• Nurture client relationships to promote low turnover, high client satisfaction and ongoing growth in traffic and revenue.
• Cross-sell and up-sell premium affiliate services that may be made available by KIT digital.
Job Requirements:
Required:
--- 1-3 years experience in customer service and/or account management
--- BS/BA degree or equivalent
--- Strong coordination, multitasking and project management skills
--- Familiarity with one or more Customer Relationship Management software packages (e.g., Salesforce, Siebel, etc.) or other similar customer support systems
--- Excellent interpersonal skills
--- Familiarity with: Internet, Advertising and/or Streaming Media a plus
--- Able to work and adapt to a changing environment
Desired:
--- Experience in Internet, Advertising and/or Streaming Media a plus
--- Familiarity with web-based ordering tools
Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required: 2
Education Required: Bachelors
Overnight Travel:
Vacation Time:
Company Profile:
KIT digital is looking for the finest talent to join our client services team. KIT digital is one of the world's leading Internet TV companies, providing turnkey web-based video solutions for broadcasters, publishers and other online media companies. We boast a long list of blue chip clients, industry leading technologies, and one of the world's largest online video content libraries.
Contact Information:
| Contact Name: Wilson Zhu |
Company Type: Employer |
| Company: KIT digital |
Phone: (212) 661-4111 |
| Street: 228 East 45th Street 8th Floor |
Fax: |
| City: New York |
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| State: New York |
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| Zip: 10017 |
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Web Site: http://www.kit-digital.com
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