Technical Account Manager Job

Employer Name: InformationTechnologyCrossing	SpiderID: 2320130
Location: Sacramento, California	Date Posted: 6/27/2008
Wage:	Category: Information Technology
Job Code: 5717044

Job Description:

Manage customers technical support requests. Ensure timely resolution of customer issues by referring issues to product specialists or more experienced team members. Ensure Premier customers receive responses to phone/on-line requests within service level response times, as specified per contractual agreements and in service delivery plans. Work with management to manage politically sensitive issues impacting either the customers business or impacting Microsoft's relationship with the customer. TECHNICAL SERVICES: Act as technical resource to assigned Public Sector accounts, requiring conversational level technical expertise across all Microsoft products and specialized skills in at least one area of technology.

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: InformationTechnologyCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.informationtechnologycrossing.com