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Roadside Assistance Call Counselor (Call Center Position) Job
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| Employer Name: AAA Mid Atlantic |
SpiderID: 2317710 |
| Location: Hamilton-Robbinsville, Mercer Cty, New Jersey |
Date Posted: 6/26/2008 |
| Wage: $11.61-$15.96/hour |
Category: Customer Service/Technical Support |
| Job Code: #4756 on www.aaamidatlantic.jobs |
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Job Description:
Purpose: Provides courteous and professional assistance in responding to member requests for Roadside Assistance and other AAA products and services in a high-volume call center environment.
Essential Functions: Operate automatic call distribution (ACD) telephone set and PC running Windows-based applications, to accurately receive record and respond to members requests. Ability to utilize manual (paper) or PC based maps as needed to assist members. Needs to be able to report to work during and after weather emergencies, holidays (as assigned) and for required overtime as dictated by weather conditions.
Job Requirements:
Applicants must be available to complete a 5 week, Monday-Friday, 9am-5pm training program. Ability to respond to customer inquiries and interact with others in a high-volume call center environment at a level normally acquired through the completion of a high school diploma and two years of customer service experience or the equivalent.
Effective analytical, written and oral communication skills to enable accurate completion of assignments, proper handling of problem situations and constructive interaction with others.
Working knowledge of personal computer and competent keyboarding skills to accurately and efficiently complete daily work assignments.
Ability to work overtime and/or holidays as necessitated by business and/or weather conditions. Appropriate licensing for sales and service, as required.
Job Criteria:
Start Date: TBD- Training classes form as necessary begining on/around 3rdMonday ea/month
Position Type: Full-Time Permanent
Years of Experience Required: 1
Education Required: High School
Overnight Travel: None
Vacation Time: More Than 3 weeks / year
Job Benefits:
Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance, Tuition Reimbursement, Company Cafeteria, Other Benefits
Company Profile:
AAA Mid Atlantic Automotive, Travel, Insurance, Financial Services
Contact Information:
| Contact Name: Mary Burns |
Company Type: Employer |
| Company: AAA Mid Atlantic |
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| City: Hamilton |
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| State: New Jersey |
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| Zip: 08691 |
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Web Site: http://www.aaamidatlantic.jobs
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