|
|
|
|
Project Based - Benefits Service Center Specialist Job
|
| Employer Name: ACS Inc |
SpiderID: 2314412 |
| Location: Cary, North Carolina |
Date Posted: 6/25/2008 |
| Wage: Competitive Wages |
Category: Human Resources |
| Job Code: 240001 |
|
| Number Of Openings: 200 |
|
Job Description:
This is a project-based position with potential to become permanent. Must be flexible to work any shift between the hours of 8AM and 8PM.
Project Based-Service Center Specialist
Answer and respond to incoming calls from employees and former employees.
Provide information and resolve any issues pertaining to these calls in a timely, courteous and professional manner.
Perform, track and log all transactions performed related to Human Resources and/or Benefits processes.
Follow up on outstanding issues to ensure resolution, keep the customer informed on the status of research, close out case when complete.
Notify Technical Analyst and Team Manager of potential or recurring problems regarding issues.
Understand, apply and communicate conceptual elements of Benefits and/or Human Resources rules, regulations.
Handle confidential information with sensitivity and discretion in accordance with Data Privacy requirements.
Adhere to scheduled phone time during shift and remain flexible to support unanticipated events that drive volume.
Flexibility to support peak volume events throughout the year.Attend all departmental meetings and training classes as required.Works under close supervision.All other duties as assigned.
Minimum experience, skills, and academic background necessary to perform the position:
Ability to take direction within a team setting and complete team related work.
Strong written and verbal communication skills required with an emphasis on customer service. This includes speaking with confidence, being clear and concise when interacting with customers, and providing information to a customer in a way that is easily understood.
Ability to work in fast paced call center environment.
Strong computer skills with the ability to navigate multiple software applications at once to provide a positive customer experience.
Ability to maintain the appropriate level of process knowledge to assist callers.
Minimize escalations
High school diploma or equivalent
Prefer a minimum of 1 year of call center experience or related customer service.
One year benefits or HR experience helpful.
Job Requirements:
Please see description
Job Criteria:
Start Date: 7/21, 8/11 and 9/8
Position Type: Full-Time Temporary
Years of Experience Required: 1
Education Required: High School
Overnight Travel:
Vacation Time:
Company Profile:
Affiliated Computer Services, Inc., ACS, is a global FORTUNE 500 company with more than 55,000 plus people working together to support client operations in nearly 100 countries. By providing business process outsourcing, human resources outsourcing and information technology solutions to world-class commercial and government clients, ACS offers its associates vast opportunities to succeed. Recognized worldwide for generating possibilities and creating solutions, ACS welcomes you to become part of our growing team. Join our mission and vision for the future. Thank you for your interest!
Contact Information:
| Contact Name: Joyce Johnson |
Company Type: Employer |
| Company: ACS Inc |
Phone: 919-858-2415 |
| Street: 1200 Cresent Green Dr |
Fax: |
| City: Cary |
|
| State: North Carolina |
|
| Zip: 27518 |
|
Web Site: http://www.acs-inc.com/
|
|
|
|
|
|
|