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Customer Service Manager Job
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| Employer Name: CustomerServiceCrossing |
SpiderID: 2313930 |
| Location: Plymouth, Minnesota |
Date Posted: 6/25/2008 |
| Wage: |
Category: Customer Service/Technical Support |
| Job Code: |
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Job Description:
ABOUT THIS OPPORTUNITY We are currently seeking a Customer Service Manager to join our growing team. This is an opportunity to assist the branch operations management team in exceeding customer needs by providing your expertise on sales, quality, systems and service issues. The Customer Service Manager is directly involved in day to day branch operations and directly supervises a team of associates ensuring sales and service excellence. In this position you will implement key sales and marketing initiatives and be responsible for effective use of branch merchandising programs. You will also be responsible for the continued leadership, coaching and development of team members while always providing World Class Customer Service. Skills: Job Requirements include: * Must have 2+ years of proven sales and leadership experience * Must have 1+ years of supervisory/management experience for a team of 4+ employee * Experience implementing process improvements to meet branch and sales goals while providing exceptional customer service offerings * Ability to improve and maintain relationships with external customers in order to identify and anticipate needs, share understandings and exceed customer needs * Experience with hiring and developing teams through consistent communication of the company's vision, mission, strategy, values, market strategy and initiatives. * Ability to effectively communicate to the staff and management through team meetings and other written or verbal communication * Ability to develop and communicate job assignments, duties and work schedules to team * Proven customer focus and ability to manage change * Experience with store displays and inventory management * Ability to implement marketing and sales initiatives to positively impact sales goals * Experience handling customer & employee concerns to resolution * HS Diploma or Equivalent, some college preferred * Experience motivating, inspiring and achieving results through others * Excellent computer skills, MS Office * Demonstrated ability to model superior customer service * Ability to assist the Branch Manager with profit and expense analysis as well as sales growth and market expansion. * Develop and maintain effective relationships with employees, internal partners and customers * Wholesale or retail experience in operational role * Use of leadership skills to coach and facilitate service improvement, team behavior and to effectively communicate our shared vision and direction
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: CustomerServiceCrossing |
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| City: Pasadena |
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| State: California |
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| Zip: |
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Web Site: http://www.customerservicecrossing.com
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