Customer Care Supervisor - Overnight Team Job

Employer Name: CustomerServiceCrossing	SpiderID: 2313888
Location: Chelmsford, Massachusetts	Date Posted: 6/25/2008
Wage:	Category: Customer Service/Technical Support
Job Code:

Job Description:

Partner with Team Manager and Development Specialist to develop and lead an effective Customer Care team to achieve clearly defined, realistic productivity goals. . Communicate and manage expectations for work adherence and compliance, work order accuracy and achievement of service level, utilizing Centergy, monitoring, reports and other call center technologies. Partner with the Development Specialist to provide coaching and feedback on employee performance that insures consistency and a high level of customer service. . Analyze and actively manage quantitative and qualitative performance metrics and communicate information to managers and staff in order to promote service excellence and individual personal growth. Facilitate positive employee relations by fostering an environment of open communication, approachability, and fair and consistent treatment of employees. . Foster a climate of mutual respect that values the contributions of individual team members and maximizes the diverse talents of each employee. Support team members in problem solving to attain first call resolution. Address escalated customer issues in a responsive, timely and accurate manner to achieve maximum customer satisfaction. Actively promote and motivate individuals and the team toward achievement of sales goals.

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: CustomerServiceCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.customerservicecrossing.com