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| Employer Name: CustomerServiceCrossing |
SpiderID: 2313879 |
| Location: Pleasanton, California |
Date Posted: 6/25/2008 |
| Wage: |
Category: Customer Service/Technical Support |
| Job Code: |
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Job Description:
You will be required to do side-by-side sessions, monitor calls, conduct regular one-on-one's to discuss performance, and facilitate team meetings for training and communication purposes. You will also be expected to take escalated calls and answer questions from representatives. In order to perform these job functions, you must stay current on all initiatives, department procedures, system enhancements and changes to the business and will be required to periodically take front line customer service calls. Both you and your representatives will be held to challenging production goals, including Call Quality, Average Handle Time, Availability, Short Calls and Sales. In this role, you will also be expected to manage the service levels and manage attrition. It is also your responsibility to deal with payroll issues, manage your employees' attendance, as well as your own, appropriately participate in team meetings, interact with all levels of management, identify areas of opportunity within the business and offer recommendations on process or procedural improvements. Salary is commensurate with experience, background, and qualifications.
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: CustomerServiceCrossing |
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| City: Pasadena |
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| State: California |
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| Zip: |
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Web Site: http://www.customerservicecrossing.com
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