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| Employer Name: CustomerServiceCrossing |
SpiderID: 2311938 |
| Location: Pleasanton, California |
Date Posted: 6/24/2008 |
| Wage: |
Category: Customer Service/Technical Support |
| Job Code: |
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Job Description:
At WaMu, our core values inspire and guide our talented team as they help us write our extraordinary ongoing success story. We believe that a diverse group of talented, committed individualsworking as a teamcan make a real difference. We celebrate our successes, learn from our failures, and keep our egos in check. We also manage to keep a sense of humor along the way. So if youre ready for WaMu, read on! In this position you will be responsible for managing a team of approximately 15 20 Customer Sales and Service Representatives. Your responsibilities to your employees include providing leadership to the team, training, motivating, coaching, developing as well as managing the overall performance of the team. You are also responsible for dealing with customer service issues. You will be required to do sidebyside sessions, monitor calls, conduct regular oneonone's to discuss performance, and facilitate team meetings for training and communication purposes. You will also be expected to take escalated calls and answer questions from representatives. In order to perform these job functions, you must stay current on all initiatives, department procedures, system enhancements and changes to the business and will be required to periodically take front line customer service calls. Both you and your representatives will be held to challenging production goals, including Call Quality, Average Handle Time, Availability, Short Calls and Sales. In this role, you will also be expected to manage the service levels and manage attrition. It is also your responsibility to deal with payroll issues, manage your employees' attendance, as well as your own, appropriately participate in team meetings, interact with all levels of management, identify areas of opportunity within the business and offer recommendations on process or procedural improvements. Salary is commensurate with experience, background, and qualifications. Qualifications Minimum Skills Required:H.S. Diploma or GED Excellent interpersonal skillsProven time management and organizational skillsA strong ability to attract, develop, and retain employeesThe ability to multitask and set/achieve goalsStrong motivation to succeedExcellent written and verbal communication skillsMust be able to work with little to no supervisionStrong leadershipCandidate must also be proficient in MS Word and have working knowledge of Excel. Preferred Skills: One plus years of management experience Prior experience in customer service or credit card industry, a plusA four year college degree or equivalent work experience Hours: Monday Friday schedule. Candidates must be available to work days or evenings. Washington Mutual is an equal opportunity employer. We embrace differences, welcome diversity, and value a culture of respect.
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: CustomerServiceCrossing |
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| City: Pasadena |
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| State: California |
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| Zip: |
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Web Site: http://www.customerservicecrossing.com
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