Customer Service Supervisor Job

Employer Name: CustomerServiceCrossing	SpiderID: 2311906
Location: Fargo, North Dakota	Date Posted: 6/24/2008
Wage:	Category: Customer Service/Technical Support
Job Code:

Job Description:

LeadershipLead by example and coach by having superior customer service skills.Work with Branch Sales Manager to understand and ensure the transactional needs of the branch are being addressed. Mentor and coach the daytoday customer activities of the tellers and customer service representatives.Interview, hire and manage the development of new tellers and CSRs.Communicate performance expectations and monitor performance plans. Demonstrates leadership characteristics on a daily basis, setting example for team members.Participate in appropriate community involvement and service club organizations. JOB FUNCTION NUMBER 2: Customer Service.Follow the 10 Extraordinary Memorable Customer Service Standards.Acknowledge customer complaint and follow up to ensure customer satisfaction.Acknowledge/prioritize multiple customer demands to provide maximum service level to all customers.Maintain effective telephone skills and satisfactorily handle all telephone inquiries.Position self as expert and goto person for coworker questions.Maintain basic knowledge of all products and services to effectively recognize customer opportunities to make referrals. Establish rapport with customer through techniques such as customer identification by name, customer greeting, smile, handshake, introduction, and verbal recognition upon departure (thank you).Listen effectively and understand nonverbal communication skills.Participate in appropriate customer events and promotionsParticipate in appropriate community involvement Refer Prospects to appropriate areas

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: CustomerServiceCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.customerservicecrossing.com