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Customer Service Manager Job
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| Employer Name: CustomerServiceCrossing |
SpiderID: 2311886 |
| Location: Ontario, Oregon |
Date Posted: 6/24/2008 |
| Wage: |
Category: Customer Service/Technical Support |
| Job Code: |
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Job Description:
The Customer Service Manager (CSM) is responsible for customer service/sales; maintaining the integrity of branch operations, and managing the branch operations staff. The CSM must perform complex customer service duties and ensure a high level of efficiency. This position requires the ability to understand, communicate, and work to achieve the mission of the Bank.Position Accountabilities Works with the Branch Manager to foster superior customer service. Participates in selling Bank products and expanding customer relationships. Manages branch operations employees (e.g., selection, training, performance review, work allocation). Oversees and administers branch personnel issues for direct reports. Develops methods to streamline daily functions and improve branch productivity. Works with branch management to establish and achieve challenging sales/service goals for all areas of the branch. Balances operational controls and customer service in order to minimize risk to the Bank. Performs selfaudits as scheduled and submits results in a timely fashion. Supports the achievement of branch sales goals (e.g., coaching/motivating assigned staff in the sales/service of retail banking products, selling/crossselling bank products, organizing/participating in branch campaign activities). Conducts ongoing customer service, security, and technical training in the branch. Performs all technical functions accurately and in a timely manner to remain in compliance with regulatory standards. Assists with control of branch expenses. May be responsible for the branch in the Manager's absence. Implements procedures in which compliance objectives are incorporated. Schedules and reinforces training. Performs periodic reviews to measure compliance knowledge and technical application. Performs other duties as assigned. Job Specifications Required Education or Equivalent Experience Associate's Degree or equivalent combination of training and experienceRequired Experience Three to five years of branch operations experienceField of Experience Working knowledge of bank products and servicesAdministrative/Technical Skills Customer service Supervisory skills Analytical and research Verbal and written communication Familiarity with bank terminals Perform math and analysisLevel Supervised Supervises two or more employees performing similar work.
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: CustomerServiceCrossing |
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| City: Pasadena |
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| State: California |
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| Zip: |
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Web Site: http://www.customerservicecrossing.com
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