Customer Service Manager Job

Employer Name: CustomerServiceCrossing	SpiderID: 2311882
Location: Roanoke, Virginia	Date Posted: 6/24/2008
Wage:	Category: Customer Service/Technical Support
Job Code:

Job Description:

Primary Responsibilities: Align with key business partners to serve customers and/or providers Foster and maintain a collaborative relationship with internal and external business partners to ensure customer satisfaction and profitability; work with business partners to identify ways to improve business process Contribute to the attainment of call center key performance indicators Control expenses and increase profitability through the enhancement of work processes which improves the service and efficiency of our call center Share best practices with Service Operations Director and coworkers Ensure excellent performance of customer service staff when servicing provider or customer contacts, by working with and leading teams to ensure efficiency and quality service Qualifications Qualifications HS/GED required, BS/BA degree preferred 35 years call center management experience including knowledge of call center industry is required 3 to 5 years of Strong PC skills (e.g., Word, Excel, and PowerPoint) is required 35 Knowledge of Human Resource policies and procedures is required 3 to 5 years of Experience leading personnel of 10 or more toward the attainment of exceptional performance results is required 3 to 5 years of knowledge with Call Center systems such as Centreview, IEX, CTI is preferred Project management experience is highly preferred Basic knowledge and experience in finance (budgeting) and cost accounting desired, but not required Knowledge and understanding of healthcare industry is preferred 35 years serving as a strong coach and fosters career development of others is requirement Competencies: Communication: Ability to convey thoughts (orally and written) in a clear, concise, and timely manner appropriate for the audience Customer Service: Ability to provide quality customer service (internally and externally) by anticipating, understanding, and striving to achieve customer needs

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: CustomerServiceCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.customerservicecrossing.com