Call Center Supervisor Job

Employer Name: CustomerServiceCrossing	SpiderID: 2311867
Location: New York City, New York	Date Posted: 6/24/2008
Wage:	Category: Customer Service/Technical Support
Job Code:

Job Description:

Performance Responsibilities include:Create, maintain, and disseminate Call Center Staff scheduleParticipate in the recruitment and selection of replacement call center staff as neededProvide initial and ongoing training of call center staffVerify and approve subcontractor staff timeOversee subcontractor Accounts Payable processOversee client invoice creation and Accounts Receivable processSupervise daily shift office activitiesUpdate and periodically reissue Employee Data spreadsheetsUpdate Training and Operations manualsCreate and run reports for Rockwell phone system, Access database and other applicationsAccept and resolve overflow calls when volume exceeds main staff capabilityManager and provide performance feedback on call center staffInitiate process improvements and communicate to ManagerCreate and present Monthly Operations report to clientCoordinate BearingPoint research efforts utilizing bandwidth of night and weekend staff as availableQualifications Required:2 years minimum experience working in a Call Center environmentKnowledge of telephony systemsMust have excellent MS Word and Excel skillsApproach to management of client operations must reflect balanced risk assessment and decision makingKnowledge of MS Access and MS ProjectExcellent written and verbal communication skillsExperience in a supervisory role in a work environment

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: CustomerServiceCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.customerservicecrossing.com