Call Center Supervisor Job

Employer Name: CustomerServiceCrossing	SpiderID: 2311865
Location: Lynchburg, Virginia	Date Posted: 6/24/2008
Wage:	Category: Customer Service/Technical Support
Job Code:

Job Description:

Trains new employees to ensure professionalism and performance and quality standards are met.Responsible for motivating employees to meet performance and quality standards both individually and as a team.Conducts team huddle meetings to ensure accurate and timely communication of client and campaign issues to and from the team.Interfaces with other departments within the company to meet client needs.Resolves worker grievances or submits unsettled grievance to the Human Resource Department for appropriate action.Handles supervisor calls and oversees escalation queue.Monitors call volume to ensure appropriate staffing levels are maintained to service clients.Maintains transaction reports and attendance and time records.Submits requests for staffing to Operations Manager for approval and submission to HR Recruiting.Review and submit all required company and client reporting.Demonstrate knowledge of and enforce company policies and procedures.Conduct and deliver performance reviews for team members.Conduct disciplinary interviews/counseling as appropriate.Complete and file all necessary HR documentation. Requirements: Job Qualifications Knowledge, Skills & Abilities: Ability to read, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Ability to write routine reports and correspondence.

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: CustomerServiceCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.customerservicecrossing.com