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Customer Service Representative (Montreal) Job
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| Employer Name: |
SpiderID: 2311383 |
| Location: Montréal, Québec |
Date Posted: 6/24/2008 |
| Wage: |
Category: Customer Service/Technical Support |
| Job Code: |
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| Number Of Openings: $30-35 K (depending on experience) |
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Job Description:
Job Summary/Scope (a brief summary of the purpose of the position):
To work within the sales and administration team meeting all sales order related deadlines and providing exceptional customer service within the Canadian market place. Assist in the process of the sales cycle; from order entry, invoicing, and shipping follow-up with the customer. Working with the customers and sales team to prove all RA related items in a timely and efficient manner. Working with accounting department to investigate and provide any back-up information they may require.
Essential Duties and Responsibilities:
Daily
• Fielding customers request and inquiries
• Quiksilver, Roxy, & DC invoicing
• Order entry
• Order maintenance (any changes that are required to OC’s: changes in quantities, discounts, extending cancel dates and basic order maintenance)
• Force requests
• Submitting daily order release request to A/R
• SHR’s (investigating, following up and processing)
• Credit/Debit authorization forms (once SHR has been completed)
• Warranty RA’s (entering and providing RA’s number for Quiksilver customers)
• Returned/Refused orders (working with Sales Representatives and customers to finalize refused or returned orders)
Weekly
• Circulating open order report (two parts: mass cancellations/order extensions with comments)
• Following-up and finalizing any outstanding SHR’s
• Following-up and finalizing any outstanding RA related issues
• Allocation reports/force reports
• Allocation maintenance for over booked items
• Item adjustments (substitutions etc.)
Monthly
• Running mass cancellations (manually by customer)
• Cleaning up order files
Job Requirements:
What you need to be successful:
- Excellent organization skills and problem solver who follows through on commitments
- Achiever who is results-focused, driven and has a positive attitude
- Detail oriented and able to execute projects efficiently and to timely completion
- Deal effectively with constantly changing priorities
- Creative, listens to input, and applying new ideas and solutions
In addition:
The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions where such accommodations do not pose an undue hardship. The working environment in predominately conducted in an office environment, however, some positions include and are not limited to and an individual who may be required to do occasional work in a warehouse environment (lifting/carrying, standing, and bending/stooping).
Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: HR |
Company Type: Employer |
| Company: Quiksilver Canada |
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| City: Vancouver |
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| State: British Columbia |
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| Zip: |
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