Technical Account Manager Job

Employer Name: AccountManagementCrossing	SpiderID: 2310997
Location: Sacramento, California	Date Posted: 6/24/2008
Wage:	Category: Accounting/Bookkeeping
Job Code:

Job Description:

Manage customers technical support requests. Ensure timely resolution of customer issues by referring issues to product specialists or more experienced team members. Ensure Premier customers receive responses to phone/online requests within service level response times, as specified per contractual agreements and in service delivery plans. Work with management to manage politically sensitive issues impacting either the customers business or impacting Microsoft's relationship with the customer. TECHNICAL SERVICES: Act as technical resource to assigned Public Sector accounts, requiring conversational level technical expertise across all Microsoft products and specialized skills in at least one area of technology. Analyze and determine most effective method of problem resolution by utilizing applicable internal resources, industry methodologies and Microsoft tools and processes. ACCOUNT MANAGEMENT: Work with accounts to develop and maintain a support plan. Communicate proactively with accounts regarding product and program information, supportability issues, and strategic product plans where appropriate. Maintain effective working relationships with assigned Public Sector customers and Microsoft internal account teams. TECHNICAL KNOWLEDGE: Maintain and expand working knowledge of current and prereleased Microsoft systems and products, as well as their integration and methods of support delivery.

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: AccountManagementCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.accountmanagementcrossing.com