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Customer Service Account Manager Job
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| Employer Name: AccountManagementCrossing |
SpiderID: 2310959 |
| Location: Dallas, Texas |
Date Posted: 6/24/2008 |
| Wage: |
Category: Accounting/Bookkeeping |
| Job Code: |
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Job Description:
Key point of contact between a specific national customer and Stevens Transport and manages customer expectations against operational capabilities. Communicates with specific customers on a daily basis to coordinate shipments based on allocation. Receives and enter loads tendered through fax, email, and EDI in a timely manner. Solicits customers as needed to secure shipment orders. Prioritizes and multitasks in a fast paced environment. Resolves customer issues to meet quality and ontime service expectations. Follows Company protocol to schedule pick up and delivery times. Maintains current driver and equipment utilization reports. Tracks loads and investigates problems pertinent to loads in transit. Proactively communicates issues with customers and trouble shoots. Collaborates with appropriate departments to resolve issues (driver managers, brokerage, dispatch, planning, etc.). Speaks to customers in a consistent, courteous, and efficient manner.
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: AccountManagementCrossing |
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| City: Pasadena |
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| State: California |
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| Zip: |
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Web Site: http://www.accountmanagementcrossing.com
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