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| Employer Name: InsurCrossing |
SpiderID: 2308251 |
| Location: High Point, North Carolina |
Date Posted: 6/23/2008 |
| Wage: |
Category: Insurance |
| Job Code: |
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Job Description:
Requisition Number: 24604 Supervisory Role: Yes FLSA Status: Exempt Bonus Potential: Variable % Description: ABOUT OUR COMPANYWe are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.JOB MISSION SUMMARYFast, accurate claims payment is one of the ways we make a difference in people's lives. Claims professionals work directly with members, doctors and employer groups, providing a friendly and knowledgeable voice at the other end of the phone at times when it's most needed.RESPONSIBILITIES:-Develops, trains, evaluates, and coaches staff/self to provide cost effective claim review/processing and claim service while ensuring quality standards are met.-Assesses individual and team performance on a regular basis and provides candid and timely developmental feedback.-Develops training plans and ensures training needs are met. -Establishes clear vision aligned with company values; motivates others to balance customer needs and business success. -Attracts, selects, and retains high caliber, diverse talent able to successfully achieve or exceed business goals.-Builds a cohesive team that works well together. -Manages and monitors daily workflow and reporting to ensure business objectives are maintained and accurately reported; ensures resources are aligned appropriately across function and/or service center. -Effectively applies and enforces Aetna HR polices and practices, i.e., FML/EML, Attendance, Code of Conduct, Disciplinary Guidelines. -Exhibits behaviors outlined in Claim Supervisor Competencies. SKILLS:*Two years leading claim/customer service team. *Experience with claim/call center environment. *Associate's degree or equivalent work experience. *Well organized. *Prioritizes tasks effectively. *Problem solving skills. *Outstanding customer service skills are required. *Strong project management skills (financial, analytical, planning and implementation). *Solid written and oral communication skills. *Solid leadership skills including staff development. We value leadership, creativity and initiative. If you share those values and a commitment to excellence and innovation, consider a career with our company.Please note that benefit eligibility may vary by position. Click here to review the benefits associated with this position.
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: InsurCrossing |
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| City: Pasadena |
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| State: California |
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Web Site: http://www.insurcrossing.com
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