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Customer Service Sales Manager Job
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| Employer Name: CustomerServiceCrossing |
SpiderID: 2307891 |
| Location: Greensboro, North Carolina |
Date Posted: 6/23/2008 |
| Wage: |
Category: Customer Service/Technical Support |
| Job Code: |
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Job Description:
Directly responsible for supervision of Assistant Customer Service Sales Manager, Sales Associate, Service Associate, Front End Sales Assistant, Assistant Customer Service Sales Mastery Trainer and (in stores where applicable) Service Center Associate. Manages operation of assigned store and is responsible for providing direction and instruction to all store associates in the absence of the Store Manager or Assistant Store Manager. Job Requirements: Acts as the ambassador of extraordinary customer service for the total store. Promotes customer and community good will by treating all associates and customers with fairness, dignity and respect. Develops and maintains an inclusive team store environment that facilitates communication among all store associates and all customers. Ensures compliance with local, state and federal regulations as well as Food Lion policy and procedure as it relates directly to customer service. Implements and follows up on training necessary to comply with regulations and policy as noted in the Store Operations Policy and Procedure Manual and the Standard Practice Manual. Supervise the performance of all responsibilities and duties of all Front End Service and Sales Associates as assigned by management. Makes effective and objective decisions regarding task priorities, utilization of supplies, budgets and equipment use and other situations where multiple factors must be considered and weighed to maximize performance, productivity and results. Ability to read, write and perform math functions as needed to manage the front end operation. Ability to complete all necessary paperwork. Ability to supervise a fast paced environment and multiple functions for extended periods of time during a scheduled shift. Ability to use the in store computer, headquarters applications and IBM systems including but not limited to Windows applications and email. Ability to analyze situations, identify problems and implement the best solutions. Ensures Front End schedule is written to provide extraordinary customer service at all times, especially during peak sales hours, break times, lunches and holidays. Maintains an efficient and productive front end operation. Maintains a total understanding of the Front End Standard Practice Manual.
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: CustomerServiceCrossing |
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| City: Pasadena |
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| State: California |
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| Zip: |
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Web Site: http://www.customerservicecrossing.com
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