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Customer Service Project Manager Job
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| Employer Name: CustomerServiceCrossing |
SpiderID: 2307889 |
| Location: New York City, New York |
Date Posted: 6/23/2008 |
| Wage: |
Category: Customer Service/Technical Support |
| Job Code: |
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Job Description:
RR Donnelley is seeking a Customer Service Project Manager to manage complex print and mail jobs and projects for a client account. This person will serve as a liaison between customers, sales, and internal departments to ensure that projects exceed the needs of the customer in terms of quality and timeliness. This position is located in New York, NY (Midtown Manhattan). Key Responsibilities Responsibilities include, but are not limited to:· Act as contact for client and sales to handle buyer related inquiries on upcoming or current job / project status, client delays, service commitments, etc. · Communicate information to appropriate parties, troubleshoot, respond, and follow-up.· Ensure that all customer deadlines are met.· Monitor plant production and activities to ensure job specifications are followed and scheduling requirements are met.· Manage all areas of new project development and implementation including review and clarification of client requirements, project design, client review / approval of materials, output proofing, development of planners and copy binders, development and/or approval of project pricing.· Attend client meetings, conference calls and participate in process enhancing project teams.· Complete or direct all administrative functions associated with jobs. · Provide support, training, coaching, troubleshooting and information to CSR\'s as appropriate. · Create and revise procedures and/or work instructions for the plant operation or sales processes specific to client needs.
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: CustomerServiceCrossing |
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| City: Pasadena |
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| State: California |
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| Zip: |
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Web Site: http://www.customerservicecrossing.com
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