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| Employer Name: CustomerServiceCrossing |
SpiderID: 2307878 |
| Location: La Jolla, California |
Date Posted: 6/23/2008 |
| Wage: |
Category: Customer Service/Technical Support |
| Job Code: |
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Job Description:
Call Center Manager Our client is seeking a Call Center Manager with experience in Call Center, Real Estate Services, Sales, Customer Service, PC, Windows, Internet, and CRM. The Call Center Manager position will be responsible for managing the daily activities of our Internal Sales and Customer Service Representatives. The Sales reps initiate communication with real estate service providers to verify information, inform providers about our services, and provide outstanding sales support. The Customer Service reps will provide support to customers via incoming phone calls and follow up to e-mails. Job Duties and ResponsibilitiesOversee the supervision of 5-10 Call Center Representatives- both Sales and Customer Service, which includes hiring staff, work allocation, coaching, training and problem resolution Evaluate performance and makes recommendations for personnel actions Assist in the development and management off all sales/service standards, performance expectations and protocols via performance metric reporting, etc. Motivate employees to achieve peak productivity and performance Develop and manage to a team incentive program Assist team with any high call volume times if needed Provide input and feedback into marketing materials that drive inbound calls Provide input into functionality of Internal CRM system Facilitate regular team meetings Other duties as assigned Required Skills: The skills, experience, and knowledge required to be considered for this position include: College course-work is preferred 2+ years of Call Center Management experience is required 2+ years of Inside phone Sales and/or Customer Service is preferred Ability to coach and develop the Sales staff Ability to supervise and train employees, to include organizing, prioritizing and scheduling work assignments; knowledge of management principles and practices; knowledge of employee development and performance management skills. Desired Skills: Non-Tech Skills: Start Date: 06-18-2008
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: CustomerServiceCrossing |
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| City: Pasadena |
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| State: California |
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Web Site: http://www.customerservicecrossing.com
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