Customer Service Team Manager Job

Employer Name: CustomerServiceCrossing	SpiderID: 2307866
Location: Hillsboro, Oregon	Date Posted: 6/23/2008
Wage:	Category: Customer Service/Technical Support
Job Code:

Job Description:

Demonstrate a strong level of product knowledge and a commitment to quality and consistency * Identify and analyze escalated problems and provide guidance to team * Train and develop the team, including regular one on one meetings with team members and overall performance management * Review and analyze indicators in order to drive team performance * Initiate and develop relationships with others throughout the company in order to identify and understand customer and business needs * Participate in special projects and performs additional duties as requiredWork Experience: * Minimum of 5 years previous experience managing a team of 10+ service focused employees ( call center or customer service support preferred) * Track record of successful leadership in a dynamic, rapid growth and entrepreneurial environment. Education: * Bachelor's degree or equivalent work experience in lieu of a degree. * Additional professional development coursework or certifications in customer service, leadership and management desired. Technical Skills: * Intermediate level skills in MS Office applications with strong emphasis in MS Excel * Excellent interpersonal skills, ability to integrate with an existing team and thrive in a rapidly changing environment * Superior problem-solving and decision-making skills, enabling independent review of options for issue resolution and a strong track record for sound judgment calls. * Ability to work independently by multi-tasking, appropriate prioritization and strong time management, to independently manage follow-up and meet aggressive deadlines

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: CustomerServiceCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.customerservicecrossing.com