Customer Service Manager Job

Employer Name: CustomerServiceCrossing	SpiderID: 2307864
Location: Paramus, New Jersey	Date Posted: 6/23/2008
Wage:	Category: Customer Service/Technical Support
Job Code:

Job Description:

Working with the Store Manager, the Assistant Store Managers and Department Managers as part of the management team, the Customer Service Manager is responsible for the day-to-day management of the front end, overseeing the functioning of the cash registers and supporting equipment, and all duties of the cashiers. Responsibilities include staffing, training, scheduling, inventory control, equipment maintenance, and loss prevention. Customer Service Managers are also responsible for ensuring the highest level of customer service throughout the store. A Customer Service Manager is a role model and leader and must solve problems, make informed decisions and manage the department wisely in order to achieve maximum results. Job Requirements: Skills and Competencies: Ability to provide outstanding customer service Ability to develop and train work force, build relationships, utilize skills of workforce most appropriately Ability to manage front end operations effectively Ability to process information/merchandise through computer system and register system Ability to maintain a fair, consistent set of standards as they apply to work force Ability to adjust priorities and manage time wisely in a fast-paced environment Ability to maintain records and documentation pertaining to work force Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to all employees Ability to operate all equipment necessary to perform the job Experience: See Job Description.

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: CustomerServiceCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.customerservicecrossing.com